Ramp Up Capacity / Build Factory

RapidRamp-Reduce the time and cost to ramp up manufacturing capacity
Bridge the "construction to production gap." Manage all contractors and suppliers based on the critical path to good product out. Eliminate built in communication delays, and bad hand-offs. Never see idle resources on the job site again. With RapidRamp you spend less time figuring out what is going on, and more time doing something about it.

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Install a Solar Park / Wind Farm

A New Kind of Project Management
Confoe projectizes your operations not your organization. Ensure that your Solar Park or Wind Farm is delivered on time and under budget. Avoid late penalties. Automate your request for proposal process. Streamline regulatory approvals. Integrate subcontractors, engineers, suppliers, and your own people in one collaborative project environment. Error proof coordination across your supply chain.

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Integrate with Suppliers and Customers

Ensure Alliance Success
Studies show that from 50 percent to 70 percent of all alliances fail. Alliance failures are primarily the result of poor operational execution and discipline as well as inadequate governance. Another study revealed that 51 percent of Alliances had essentially no performance metrics and only 11 percent had sufficient metrics.
Without the proper Alliance Charter and without the correct Alliance Metrics your Alliance is likely to fail. AllianceSync™ addresses these operational execution gaps and puts you on the road to overwhelming Alliance success.

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Improve Operational Performance

Confoe OpsAssess-Key to a quick start and rapid results
At Confoe we know that no two companies are the same. Every company has its own language, business processes, and management systems. To ensure that we provide the right solution, we use a structured assessment methodology, OpsAssess, to fine tune our service products to meet your specific needs.

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Improve Reverse Logistics Performance

Stop Throwing Away Profits
Returns from the field are often a neglected part of the business. Even the best run companies fall short in their reverse logistics operations. Without real integration and optimization of your reverse logistics system you are literally throwing away profits: You carry more inventory, spend more on service and warranty parts, and have more quality issues. OpsLog gives you the integration and optimization you need to capture reverse logistics benefits.

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Improve Customer Satisfaction

Customer Focused Operations - Key to Customer Experience Management
At Confoe we leverage our ability to make the invisible obvious to drive customer satisfaction by design. Every customer touch point creates a customer experience. Use your customer satisfaction data to prioritize your operational improvements and customer facing behaviors to optimize that experience. Your success in developing loyal customers is based on your ability to identify their needs, prioritize your responses, and meet or exceed expectations.

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Capital Equipment Maker

With constant pressure to shorten install cost and cycle time due to expensive fab delays and low engineer utilization, more time is spent on meetings, intermittent status updates, static schedules, and a domino effect of delays.  Delay recovery is often done blindly through brute force, with resources "thrown" at static milestones and FALSE escalations, leading to increased costs and minimal effectiveness. With Confoe, you can eliminate built in communication delays, and bad hand-offs. Never see idle resources on the job site again. With RapidRamp you spend less time figuring out what is going on, and more time doing something about it.

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Solar Fab/Wafer Fab

RapidRamp-Reduce the time and cost to ramp up manufacturing capacity
Bridge the "construction to production gap." Manage all contractors and suppliers based on the critical path to good product out. Eliminate built in communication delays, and bad hand-offs. Never see idle resources on the job site again. With RapidRamp you spend less time figuring out what is going on, and more time doing something about it.

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Solar/Wind Developer

Coming soon.

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Hi-Tech Manufacturer

With constant pressure to reduce both cost and product cycle times, manufacturers need to optimize their business processess across the entire value chain.  This requires excellent supply chain management and a clear picture into the customer base.  You field  service/customer service organization is a key component to that customer visibility.  Good field execution is required to maintain customer satisfaction and understand how your product is truly performing in the field.  Confoe has extensive experience in optimizing both small and large field organizations as well as bringing superb coordination to your supply chain.

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Defense Contractor

Confoe is your force multiplier. Confoe Service Products enable our clients to quickly alter and improve operations for bottom line impact. An operations assessment identifies client needs. Confoe then customizes software to deliver truly synergistic solutions. These service products are based on proprietary software architecture, which provides secure, global, web based capability delivery, and an existing operational platform for immediate customer implementations. The improvements delivered are rapid, measurable and on-going. As a result, your return on investment is realized in the near term, while benefits continue to accrue on into the future.

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Start Up/New Venture

Key to New Product Introductions
At Confoe, our ability to make the invisible obvious enables you to drive down the cost and time to install a new product and bring it in to production. Every product has its own learning curve, a period of time when the unknown is becoming highly visible in front of customers. Your success in this time period is based on your ability to capture knowledge, determine the key pieces of actionable information, and communicate it to the various organizations within your company. This drives the essential ownership required for issue resolution and product improvement.

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Manufacturing Management

Reduce the time and cost to ramp up manufacturing capacity.
Bridge the "construction to production gap." Manage all contractors and suppliers based on the critical path to production out. Eliminate built in communication delays, and bad hand-offs. Never see idle resources on the job site again. With RapidRamp you spend less time figuring out what is going on, and more time doing
something about it.

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Field Service Management

Factory construction and multiple tool installations are actually interdependent projects that can not normally share status information. Confoe links the real-time status of these interdependent projects in a secure, integrated project collaboration environment supported by a Project Management Office (PMO).

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Supply Chain Management

Coming soon...

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Alliance Management

Ensure Alliance Success
Studies show that from 50 percent to 70 percent of all alliances fail. Alliance failures are primarily the result of poor operational execution and discipline as well as inadequate governance. Another study revealed that 51 percent of Alliances had essentially no performance metrics and only 11 percent had sufficient metrics. Without the proper Alliance Charter and without the correct Alliance Metrics your Alliance is likely to fail. AllianceSync™ addresses these operational execution gaps and puts you on the road to overwhelming Alliance success.

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Project Management

Confoe is a full service project management and services company.  We have broad global project experience across multiple industries. Confoe is dedicated to bringing you project success at any level.

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Operations Management

Where It All Comes Together
Having a small team focused on the overall team's performance by providing them with state of the art communications, common business processes, world-class analysis, and up-to-the-minute actionable alerts allows your functional groups to focus on what they do best. OpsCenter focuses on what they do best - quickly establish the operational network to manage and control alliances, partnerships, enterprise field operations or factory construction and production ramps.

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Sense and Respond

Progress Responsive Process Management software allows your organization to sense and respond to service events in real timeConfoe's unique blend of consulting, software, and professional services brings you rapid, measurable results at the speed of SaaS.  Built around your business processes, our solutions stand-alone or seamlessly integrate with your enterprise and legacy systems.   Reduce costs. Increase profits.  Gain market share.

Confoe offers Field Service solutions such as:
·         Engineer Dispatch
·         Installation and Warranty
·         Case Management
·         Reverse Logistics
·         Remote Services
·         Supply Chain Management
·         Customer Satisfaction

End to end visibility with Progress Control Tower

The ability to view and manage activities as they are unfolding across your field service and logistics operations is what Control Tower is all about. Identify problems as they emerge. Arrive at quick, accurate solutions and intervene as required to prevent costly SLA violations. Provide your business managers with the ability to modify alert rules and business processes without IT support.  Move to responsive business integration without ripping and replacing existing software.  Visit us at WBR Field Service 2012 in Las Vegas and learn how to sense and respond with Control Tower

Industry Solutions

See us at Field Service 2012

 

Why wouldn’t you want to be Innovative?

Is your software the same as that of your competitors? At Confoe we can show you the competitive advantage between software that is built to last vs. software that is built to change. Your company is constantly changing and your software solution should be as adaptive and innovative as you are. Since 1998, Confoe has rapidly improved field service performance for companies of all sizes. We bring consulting and technology  solutions that are fast, effective, and fit your budget. Make the transition to what Gartner and Forrester call Responsive Operations.” 

Your enterprise will sense and respond to challenges and opportunities like never before. Learn how Confoe and Progress Software deliver customized call center, field dispatch, logistics and other cross-functional processes at the speed of SaaS. For results in weeks not months or years, go to

Customer Services