Business Process Management
Using an OpsAssessTM, Confoe can map out your business processes and workflow using Savvion's industry-leading Business Process Management (BPM) system. Feedback from this assessment is valuable in its own right and allows us to perform automation and simulations. As well, it serves as a platform to build custom applications like RapidCase.
Savvion provides a comprehensive Customer Centric Case Management solution built over the best in class BPMS platform. Savvion delivers a complete set of functionality and tools to create business-driven case management applications for customer contact center and customer care that may include disputes, claims, fraud and trouble ticketing, along with long running process applications such as new account opening, order management, and returns management applications. Savvion Customer Centric Case Management provides out-of-the-box functionality that allows business managers to configure and deploy agile case management applications.