Field Service Management

Factory construction and multiple tool installations are actually interdependent projects that can not normally share status information because:

• Some suppliers are competitors
• Suppliers do not have accurate status for their own tools. They have not synchronized their Core Order Fulfillment Process
• The infrastructure to manage the flow of information does not exist
• Standards and protocols for information communication do not exist

Confoe links the real-time status of these interdependent projects in a secure, integrated project collaboration environment supported by a Project Management Office (PMO):

• Daily status updates and communication of specified project parameters
• Simplified inputs and actionable outputs
• Everyone working with the same source performance data
• Identifying problems as they emerge
• Arriving at quick, accurate solutions
• Bringing simplicity and clarity to complex operations

With Confoe's methodology, Field Service Supervisors can systematically forecast their capacity and their demand against business standards/rules with clearer resource (capacity) and demand pictures, better management of field resources, and improved integration of business unit FCNs and Mods.